Terms of Sale

Terms of Sale

Healthwise does not charge any drop shipping fees for each order.

All quoted wholesale prices include a 3% discount for cash. In order for the cash discount to apply, payment must be made via electronic ACH or check draft. We accept the follow payment methods: check draft (ACH), Visa, MasterCard, Discover, American Express, and Paypal. All new accounts shall be prepaid with a credit card for the first three weeks.  For those accounts that qualify, terms may be extended based on credit worthiness of account. A valid reseller certificate or equivalent is required for wholesale pricing to apply.  Accounts must pay within the terms provided or the account may be suspended until payment is received in full.  Late payments are subject to finance charges (18% annually) and an additional 3% charge should a credit card or Paypal be used. New Accounts may be subject to a $500 minimum opening order.

Account Activity / Inactive Accounts

Accounts may become inactive should no orders be received within any 6 month period. In cases such as these, we are required by our partners to collect current signatures on all MAP Policies, as well as require updates to existing Dealer Agreements, Credit Card and ACH Authorizations before any new order can be accepted. Inactive accounts are routinely purged from our back office systems. If you anticipate your ordering periods being separated by more than 6 months at a time, please be sure to state this initially so we may flag the account.

Freight

Healthwise supports shipments to all locations worldwide as supported by UPS, FedEx and the USPS. All prices are F.O.B. Sacramento, CA unless otherwise noted. Ground Service is the default shipping method of all shipments unless customer requests otherwise. Please note that any request for Third Party Billing, Freight Collect, or shipping via an unsupported carrier shall be charged a $15 per shipment fee. Freight charges are based on weight, dimensional weight (size of shipping box) and destination as determined by the carrier’s current published rates. Minimum shipping and handling charge is $6.95 for all shipments.  Rates are subject to change at any time and without notice as determined by UPS.  Insurance is required on all shipments over $100 in value.  Customer is responsible for adding any additional services they deem necessary to ensure their shipments reach their final destination. Losses resulting from Customer's failure to designate services (e.g. insurance or Signature Services) are the responsibility of the Customer. This includes packages that show delivered as their status, yet the intended recipient claims non-receipt.  Customers are responsible for all Duties, Customs and Taxes for shipments outside the United States. Any address correction fees resulting from erroneous or incomplete information provided on the order shall be passed through to the customer that initiated the order.

Backorders

All in stock items shall be shipped within 24 hours of order receipt; same day for orders received prior to 1:00 p.m. Pacific Time.  Backordered items shall be shipped upon availability of the item unless cancelled by customer prior to shipment.  Please note Healthwise reserves the right to cancel backordered items not shipped within 30 days due to potential price volatility beyond the 30 day period.

Damage Shipments, shortages, or refused shipments

Any damaged or short shipments must be reported within 48 hours of their receipt.  For damaged shipments, the original box and packing materials MUST be held until the shipping carrier who delivered the item deems them unnecessary for claim purposes.  If not reported within 48 hours, we are unable to initiate a claim and the package is deemed as received in acceptable condition.  For all shipments refused by the recipient, all freight charges and fees, both to the customer and the return shipping from the customer, shall be paid by the customer that initiated the order.

Special Order

Some items listed in this catalog may be special order items.  You will be notified upon order receipt as to whether the item is a special order.  A 50% prepaid deposit is required with the order; the balance is due prior to item shipment.  Special order items are not returnable under any circumstance.  Delivery is subject to timelines set by the manufacturer and is not guaranteed.  Special orders may not be cancelled after the manufacturer has shipped the order. If the item has not yet shipped, cancellations are subject to a 10% administrative charge.

Defective Merchandise

Any defective merchandise is subject to the terms and conditions as set forth by each manufacturer and their respective limited warranty.  The manufacturer’s warranty is in full effect once the product leaves the warehouse and is accepted by the customer.

Returns

Unauthorized returns will be refused without question.  Healthwise must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number.  Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box.  Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee.  RMA numbers are valid for 30 days from the issue date.

Copyright

All text, graphics, logos, and images in our catalog and on this website are the property of Healthwise and or the manufacturers we represent and are protected by United States and international copyright laws.  Reproduction of this catalog, or use of this website or its content and images in any way without the express written permission from Healthwise is strictly prohibited. Current authorized retailers doing business with Healthwise may re-use the images and descriptions as appropriate in order to effectively represent the products offered.

Errors and Inaccuracies

Our goal is to provide complete and accurate information in our catalog.  This catalog may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.  We reserve the right to correct any errors, inaccuracies or omissions—including after an order has been submitted—and to change or update information, including prices, at any time without prior notice.  We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability

Healthwise makes no representation or warranties of any kind, whether express or implied, with respect to the representations made by the manufacturers of the products advertised in the Healthwise catalog.  The owners, officers, directors, employees and agents of Healthwise shall not be liable for any damages of any kind, including direct, indirect, consequential, special or punitive, arising out of any misrepresentation of any product by a manufacturer in the Healthwise catalog.  All information and content relating to the products advertised in this catalog has been provided to Healthwise by the manufacturer of the products listed in the Catalog. Any statements or claims made by retailers or manufacturers representing the products shown on this website or in our catalog have not been evaluated by the FDA. Products are not intended to prevent, diagnose, treat or cure any disease.

Terms are subject to change at any time without notice. We strive to keep you updated via this website. Customer is subject to the terms found in our current catalog as well as any additional terms as updated on this page. By Customer submission of orders, and in turn Healthwise's fulfillment as requested, Customer is hereby bound to these terms.

Manufacturer MAP Policies

Please note the policies reflected here are those governed and controlled by each respective manufacturer. These policies are subject to change as determined by the manufacturer. While Healthwise actively supports these policies, it is up to each individual retailer to be aware of and compliant with the most current policy in affect at any given time.

 

Privacy Policy

Our Privacy Principals

  • We do not sell customer information.
  • We do not provide customer information to persons or organizations outside Healthwise who are doing business on our behalf, for their own marketing purposes.
  • Healthwise is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is well protected. Healthwise does not sell products for purchase by children. If you are under 13, you may use this site only with involvement of a parent or guardian.
How We Use Information About You

We use customer information to provide accurate services and to advise our valued customers of promotions that may be of interest to them. We receive and store any information you enter on our Site or give us in any other way. However, we do not collect any personal information about you unless you voluntarily submit such information to us. Our Site uses an order form for you to request information, products, and services. Contact information (like your e-mail address) from the order form is collected and used to send you information about our company or otherwise get in touch with you. Of course, you can choose not to provide certain information, but then you might not be able to take advantage of many of our features. You may also choose not to receive e-mail or other mail from us. 

Access To Personal Information About You
We do not provide customer information on-line or by telephone.

Your Choice
If you do not want to receive e-mail from Healthwise, please let us know by utilizing the unsubscribe option available on email communications, or by calling us at (800)942-3262, or writing to us at: Customer Service, Healthwise, 3800 Happy Lane, Suite A, Sacramento, CA 95827. We retain all such email opt-out requests for 5 years. If you prefer that we not maintain certain customer information, please make your choice known when setting up your account.

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